Terms and Conditions

These are terms and conditions which apply to all products listed on www.tohebank.com. Please read carefully before order any product from our website.  Please understand that when you buy our  product, you have agreed  with all of the terms and  conditions below.


I. Introduction

Tohe Bank is a social project with the mission to bring the beauty from children’s painting  and their soul to adults. Selected artworks from art classes are redesigned and printed on lifestyle products branded under the name Tohe and distributed in Vietnamese and International markets. Portion of profits are used to maintain this project & fun scholarship program for talented children. Tohe’s desire is to suggest the children about their career choice in the creative field if they have talent. Tohe Bank will not only keep developing the website as an online gallery but also organising exhibitions that can bring paintings to more people.

II. Use Of Condition

Clause 1: When Register An Account, Please Kindly Provide Full Information About Your Age, Email…

  • This is necessarily information for us to based on so we can provide you the best service.
  • In any case where you fill in the missing information or fault information will not be solve.

Clause 2:  Customer will be responsible to preserve your own password, if your password is exposed under any forms, Tohe will not take responsibility for any arise damage

Clause 3:  Unconditionally using any kind of programs, tools or any other forms to interfere with the system or change the data structure.

Clause 4:  Forbidden properganda and encouragement of activities that interfere, damage or intrude with data of TOHE, also with the main router system of our company on Tohebank.com website (hack,cheat..)

  • When you discover error on our system, please kindly report to our administrative team through this email: tohebank@gmail.com
  • You are not allowed to have any illegal sign up activities and also damage the main system of the company.

Clause 5:

  • When you give feedbacks and valuation on the website, you are not allowed to harass, insult, disturb or have any uneducated behavior to other customers.
  • You are absolutely forbidden to offend, deride other people under any forms (offend, discriminate regions, gender, race…)
  • You are absolutely forbidden to impersonate or purposely make people mistaken you with other customers, or is an administrative of tohebank.com

Clause 6:

  • You are absolutely forbidden any propaganda, distort about the gorverment. 
  • Absolutely no discussion about politic.

Claus 7:

  • Any personal information from our customers will be secure by us, won’t be reveal outside. We don’t sell or exchange this information to any other third party.  
  • All registered information of our member will be secured but we will have to provide these information to rational-legal authorities when being required
  • Tohe can change, admen or fix these agreeement anytime and will be publish on the website for our customers.

III. Co-Operation Regulations

 Lock violated account : 

  • Tohe Bank can prevent access to our website, delay or cancel contents which have been posted by our customers if our customers purposely create accidents, violate the law, or did not follow our policy.  
  • Tohe Bank has the right to cancel any unactive account or account which have not been use for a long period of time. 

IV. Security Regulations

1. Customer who purchase our products on tohebank.com

Tohe Bank Website will always pledge to secure our customers entire personal information when sign in to scroll around and shopping at www.tohebank.com. We will only provide sign up address and password to our customer when we receive your notification email. After we verify by bussiness method, we will provide our customer with a new code within 24 hours. We have the right to erase, refuse to sign up or provide your personal information to authorization companies if you have violate these terms :


  • Spearding virus, attrack our website
  • Exploide transaction on Tohe Bank Website to circulate news, images that are wrong with fine custom and Vietnamese custom.
  • Have special requirement of authorized functional companies.

2. Website Copyright

All information at www.tohebank.com will be including products details, images, articles; related documentaries are belonging to Tohe Bank Website. Any form of transcribe content, images, information must be approved with an agreement document of Tohe Joint Stock Company.

We have the right to sue to any companies, national organisation and any conflicts will be solve by law toward cases such as transcribe news, images, information belongs to Tohe Joint Stock Company.

V. Delivery Method

1. Domestic delivery

1.1. Delivery within Hanoi urban area

  •  Tohe will deliver to your home within Hanoi urban area (1-2 days) at the registered address.

1.2. Express Delivery

  •  With express delivery for order within the country, you will receive your order within 2 to 4 days.

2. International Delivery

With international delivery order, you will receive your order within 3 to 7 days.

3. Fast and secure delivery

  • The responsibility for handling order and delivering order to our customer will be undertake by Tohe and depend on payment and delivery form for products that the customer declared when make order.
  • Tohe Bank will be responsible to guarantee that the customer will receive their order within the day of delivery.
  • In case where the customer voluntary cancel their order or a completed order but can’t be delivery to customer due to incorrect contact information, Tohe will cancel the order.
  • With order pay in advance right here, Tohe Bank will only start sending your order when we receive payment from our customer. Therefore please kindly transfer the payment sooner so you can receive your order sooner

4. Free Delivery

Tohe has free delivery policy for customer in specific promotion programn in each period during the year.

5. Delivery Cost

You will receive delivery cost for specific product in the check out bill on our website.

 We guarantee to use secure delivery service with reasonable price for our customer.

VI. Payment Method

1. Domestic Payment

1.1.  Cash Payment Delivery

 Delivery staff will conact with the you to appoint delivery date. In case where you are absent, please kindly commission to other person to receive the order and payment.

1.2.  Internet Banking

Paying directly by domestic payment card from vietcombank, Vietinbank, Techombank, Dong A Bank, ...

Please kindly transfer payment to Tohe with this account:

 Account name: Nguyen Dinh Nguyen
 Account number: 0611001893328
 Ha Noi Vietcombank - Ba Dinh Branch, Hanoi.

Note:  After transfer payment, please kindly notify us through email about the transfer and your account number to make the check more convenient.

 (Call us on: 04- 3775 4230, extension 302, 303 if you need our support)

Contact email: tohebank@gmail.com

2.  International Payment

2.1. Western Union Transfer

Please kindly come to the nearest Wesstern Union agent (www.westernunion.com) to transfer to us with the below information:

Receiver: Ms. Nguyen Thi Lieu – Tohe Joint Stock Company
Address:  70 To Ngoc Van,  Tay Ho District, Ha Noi
National Identity Card: 012957483
Tel: 0904 526 688

You will receive the receipt with the transfer payment code (MTCN- Money Transfer Control Number) including 10 numbers once the agent received money and the transfer note.

When you have done the transfer procdure with Western Union, please kindly provide us the information including sender name, country send and the transfer payment code (MTCN) to us through this email address: tohebank@gmail.com . After receiving the email, we will proceed delivery through your requirement.

2.2.   Bank Transfer

 Please kindly come to the Bank for transfer payment to Tohe’s USD account of Tohe Joint Stock Company through this below information:

ACCOUNT NUMBER: 170014851016880

Note:  After transfers, please kindly email to notify us so we can check the account.

 Call us on this number: 0163-636-3262 if you need our support.

 Contact email: tohebank@gmail.com

VII. Tohe Promotion Card

 Promotion Card is a card by Tohe release with par value discount percentage or different discount number. The discount percentage or the discount number will be count and minus to the whole value of the order. Each promotion card will have a code and will be allow to use 1 time for each card number.

When you go inside your cart, before payment, you can choose the type of card you have and enter the code on your card into the corresponding box and enter “Next”

 If your card is still valid, you will be accepted for payment. If your card is invalid, please contact with us for confirmation about your discount/promotion card.

Note: A valid card is a card, which has full mark of Tohe Joint Stock Company and signature from our representative with the unoliberated code.

 Our valid code has never been use to make order at the store or payment on our website.


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